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- PlaySafe Desktop
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FAQs
- All
- General
- PlaySafe Desktop
- PlaySafe Mobile
I can’t log into the Desktop/Mobile!
The Desktop and the Mobile are two separate applications that require two separate logins.
Both logins are created via the Desktop app. Go to Settings>Configure>Desktop Users or Inspectors to Add New or Edit an existing login.
Ensure the appropriate Privileges are selected for the User. Make sure you sync your Desktop before you try to log in on the Mobile!
If this still does not work, check you are logging into PlaySafe and not PSSLive. PSSLive is the UK version of our software and your login details will not work on this.
If you are still experiencing issues, please contact enquire@playsafe.com.
I’ve logged in on the Mobile, but I can’t see any/some of my Sites!
This may be due to Privileges not being selected properly on the Desktop. To change Privileges, click on Configure in the Settings ribbon on the Desktop, select Inspectors (not Independent Inspectors) and double click the User’s name. Click Privileges, and select the appropriate settings. Ensure you sync to save any changes.
If Privileges are not the issue, check whether you selected Download Routes or Download All Sites when you logged into the Mobile. If you selected Download Routes, this may be the reason you cannot see all of your Sites.
If you are still experiencing issues, please contact enquire@playsafe.com.
When I log into the Desktop, I get an Error message saying “Unable to connect to the remote server”.
This relates to the customer not being able to connect to the servers. This could be related to proxy issues.
To see Proxy Settings go to ‘Settings’ on the login form and select ‘Proxy Settings’. You will see options for Direct connection, Auto-Detect and Manual configuration. If manual details have to be entered these will usually be known by the IT department or can be copied from another user.
If you are still experiencing issues, please contact enquire@playsafe.com.
What is the best way to get started?
We have created two help cards to get you started. One is a short guide to Risk Assessment and the other guides you through the basics of a quality Inspection. Click the links below to view these.
I can’t Geocode my Assets!
This may be because you have not given the Mobile Application permission to access your location. You can change this by heading to the Settings on your device, and selecting Privacy for iOS devices or Apps for Android Devices. Select PlaySafe+ and switch permission for Location on.
Alternatively, check you are in an area with good signal. If you are unable to get a signal on-site, you can Geocode Assets using the Desktop software.
If you are still experiencing issues with Mapping, please contact enquire@playsafe.com
When I try to create a Detail Report, I keep getting the Error message “Threw an Exception”.
This usually means that the parameters you are searching within have produced no results. This may be because the data you are looking for has been Archived. You will need to call it back before running the Crystal Reports. To retrieve the Archived data, go to the Desktop App, Archive view for the information you require and download it from the Archive.
Alternatively you can simply widen your search parameters.
If you are still experiencing issues with the Crystal Reports Wizard, please contact enquire@playsafe.com.
Some of my Sites/Assets/Tasks/Findings have disappeared from the Desktop!
Check you have the Provider selected in your Site Tree. This is the name at the very top of the list and will show everything in your Database. You also have the option to show or hide your Assets by right-clicking on the Provider and selecting Show/Hide Assets.
Alternatively, check you haven’t left a filter on. If there are filters being applied to your Grid, there will be an orange ‘Clear Column Filter’ in the top right-hand corner of your screen. Select this icon to remove any filters you have applied.
If you are still experiencing issues, please contact enquire@playsafe.com
I haven’t got/ lost my validation email.
It may be that your validation email went straight to your junk email folder, so it is worth checking here first. Alternatively it may have been accidentally deleted.
If you are unable to find your validation email, contact Sarah Bull at sbull@pssltd.co.uk for a replacement
When I try to sync my Mobile it says I have insufficient credits!
You can purchase credits by logging into your account on our website. You can buy as many as you need via PayPal. Inspection credits cost $3 each.
If you are still experiencing issues please contact enquire@playsafe.com
What is the minimum specification for a mobile device?
PlaySafe+ runs on iOS devices version 10 and above.
For Android devices, we recommend version 7.0 and above. We recommend a device with the ability to enable a mobile data connection and a rear facing camera.
If you are still unsure of the specification recommendations for using PlaySafe please contact enquire@playsafe.com
I can’t log into the Desktop/Mobile!
The Desktop and the Mobile are two separate applications that require two separate logins.
Both logins are created via the Desktop app. Go to Settings>Configure>Desktop Users or Inspectors to Add New or Edit an existing login.
Ensure the appropriate Privileges are selected for the User. Make sure you sync your Desktop before you try to log in on the Mobile!
If this still does not work, check you are logging into PlaySafe and not PSSLive. PSSLive is the UK version of our software and your login details will not work on this.
If you are still experiencing issues, please contact enquire@playsafe.com.
I’ve logged in on the Mobile, but I can’t see any/some of my Sites!
This may be due to Privileges not being selected properly on the Desktop. To change Privileges, click on Configure in the Settings ribbon on the Desktop, select Inspectors (not Independent Inspectors) and double click the User’s name. Click Privileges, and select the appropriate settings. Ensure you sync to save any changes.
If Privileges are not the issue, check whether you selected Download Routes or Download All Sites when you logged into the Mobile. If you selected Download Routes, this may be the reason you cannot see all of your Sites.
If you are still experiencing issues, please contact enquire@playsafe.com.
When I log into the Desktop, I get an Error message saying “Unable to connect to the remote server”.
This relates to the customer not being able to connect to the servers. This could be related to proxy issues.
To see Proxy Settings go to ‘Settings’ on the login form and select ‘Proxy Settings’. You will see options for Direct connection, Auto-Detect and Manual configuration. If manual details have to be entered these will usually be known by the IT department or can be copied from another user.
If you are still experiencing issues, please contact enquire@playsafe.com.
What is the best way to get started?
We have created two help cards to get you started. One is a short guide to Risk Assessment and the other guides you through the basics of a quality Inspection. Click the links below to view these.
I can’t Geocode my Assets!
This may be because you have not given the Mobile Application permission to access your location. You can change this by heading to the Settings on your device, and selecting Privacy for iOS devices or Apps for Android Devices. Select PlaySafe+ and switch permission for Location on.
Alternatively, check you are in an area with good signal. If you are unable to get a signal on-site, you can Geocode Assets using the Desktop software.
If you are still experiencing issues with Mapping, please contact enquire@playsafe.com
When I try to create a Detail Report, I keep getting the Error message “Threw an Exception”.
This usually means that the parameters you are searching within have produced no results. This may be because the data you are looking for has been Archived. You will need to call it back before running the Crystal Reports. To retrieve the Archived data, go to the Desktop App, Archive view for the information you require and download it from the Archive.
Alternatively you can simply widen your search parameters.
If you are still experiencing issues with the Crystal Reports Wizard, please contact enquire@playsafe.com.
Some of my Sites/Assets/Tasks/Findings have disappeared from the Desktop!
Check you have the Provider selected in your Site Tree. This is the name at the very top of the list and will show everything in your Database. You also have the option to show or hide your Assets by right-clicking on the Provider and selecting Show/Hide Assets.
Alternatively, check you haven’t left a filter on. If there are filters being applied to your Grid, there will be an orange ‘Clear Column Filter’ in the top right-hand corner of your screen. Select this icon to remove any filters you have applied.
If you are still experiencing issues, please contact enquire@playsafe.com
I haven’t got/ lost my validation email.
It may be that your validation email went straight to your junk email folder, so it is worth checking here first. Alternatively it may have been accidentally deleted.
If you are unable to find your validation email, contact Sarah Bull at sbull@pssltd.co.uk for a replacement
When I try to sync my Mobile it says I have insufficient credits!
You can purchase credits by logging into your account on our website. You can buy as many as you need via PayPal. Inspection credits cost $3 each.
If you are still experiencing issues please contact enquire@playsafe.com
What is the minimum specification for a mobile device?
PlaySafe+ runs on iOS devices version 10 and above.
For Android devices, we recommend version 7.0 and above. We recommend a device with the ability to enable a mobile data connection and a rear facing camera.
If you are still unsure of the specification recommendations for using PlaySafe please contact enquire@playsafe.com